BOX OFFICE INFORMATION
BOX OFFICE HOURS AND CONTACT
Tuesday – Friday, 11:00am – 5:00pm
Box Office E-mail: tickets@42ndstmoon.org
Box Office Phone: 415.255.8207
Phone sales close at 4:00 PM the day of the performance; online sales close two hours prior to each performance.
HEALTH AND SAFETY POLICIES
Our COVID-19 policy is in accordance with guidelines provided by the State of California and City of San Francisco. At this time this means that masking is encouraged but not required. It also means vaccination checks are not required to see a performance. These policies will be updated if city guidelines change.
All 42nd Street Moon performers and staff are fully vaccinated and performers receive regular weekly testing. While masks are optional at this time, we support every individual’s choice to wear a mask while enjoying the performance. Our theater has a new air filtration system, approved for use in public spaces (including schools, theatres, and restaurants) up to 4,000 square feet.
EXCHANGES & REFUNDS
42nd Street Moon is a 501(c)3 non-profit corporation and cannot provide refunds. If you are unable to attend a scheduled performance consider exchanging your ticket. Exchanges must be made at least one full business day in advance. We cannot guarantee availability for the exact day or seat you wish to exchange to, however all efforts will be made to provide you with a comparable seat. Exchanges for Saturday or Sunday performances must be made by 5pm the Friday before the show. There is a $10 exchange fee in addition to any additional ticket cost. You may exchange for another performance of the same show. We waive this fee for subscribers who provide us at least one business day’s notice. This fee is also waived for VIP Tickets. In the event you are unable to exchange your performance, we can credit your returned ticket(s) as a tax-deductible donation, as long as we are notified three hours prior to curtain. Subscribers can notify us up to 30 minutes before curtain. Tax deductions are non-transferable: We will be able to credit only the original purchaser of the ticket.
DISCOUNTS
Discounts on tickets and subscriptions are available for seniors (ages 62 and up), young adults (ages 35 and under), and students. Tickets may be purchased online or by calling our box office at 415.255.8207. Discounts are also available for groups of 10 or more; call our box office at 415.255.8207 for more information.
GATEWAY THEATRE SEATING CHART
