BOX OFFICE INFORMATION
BOX OFFICE HOURS AND CONTACT
Tuesday – Friday, 11:00am – 5:00pm
Box Office E-mail: email@example.com
Box Office Phone: 415.255.8207
Phone sales close at 4:00 PM the day of the performance; online sales close two hours prior to each performance.
HEALTH AND SAFETY POLICIES
As of January 2, 2023, we are no longer requiring proof of COVID vaccination for our patrons, but we are still requiring masks while in the theatre. However, all artists, staff, crew, and volunteers are still required to be fully vaccinated, and will undergo rapid COVID tests weekly. In addition, a 42nd Street Moon staff member will be assigned as a COVID monitor to ensure compliance with vaccination and testing requirements, and to monitor potential symptoms amongst staff, artists, and volunteers.
We are still requiring everyone to wear masks while inside the theatre, with the exception of artists while they are performing onstage. You may remove your mask briefly while enjoying a drink or snack in the theatre.
This is out of respect and concern for our performers, who are engaging in a high-risk activity (public speaking and singing, as well as physical activity such as dancing) in a relatively small and confined space with upwards of 200 other people. We recognize many Broadway theatres and other larger houses have relaxed their masking policies, and we remind our patrons that the Gateway is one-quarter the size (or less) of those houses, and their performers are 20 feet or more from the nearest audience member, while our performers are often within six feet or less.
We thank you in advance for respecting our policies and our artists.
EXCHANGES & REFUNDS
42nd Street Moon is a 501(c)3 non-profit corporation and cannot provide refunds. If you are unable to attend a scheduled performance consider exchanging your ticket.
Exchanges must be made at least one full business day in advance. We cannot guarantee availability for the exact day or seat you wish to exchange to, however all efforts will be made to provide you with a comparable seat. Exchanges for Saturday or Sunday performances must be made by 5pm the Friday before the show.
There is a $10 exchange fee in addition to any additional ticket cost. You may exchange for another performance of the same show. We waive this fee for subscribers who provide us at least one business day’s notice. This fee is also waived for VIP Tickets.
In the event you are unable to exchange your performance, we can credit your returned ticket(s) as a tax-deductible donation, as long as we are notified three hours prior to curtain. Subscribers can notify us up to 30 minutes before curtain.
Tax deductions are non-transferable: We will be able to credit only the original purchaser of the ticket.
Discounts on tickets and subscriptions are available for seniors (ages 62 and up), young adults (ages 35 and under), and students. Tickets may be purchased online or by calling our box office at 415.255.8207.
Discounts are also available for groups of 10 or more; call our box office at 415.255.8207 for more information.
GATEWAY THEATRE SEATING CHART