BOX OFFICE INFORMATION
BOX OFFICE HOURS
The Box Office is open Tuesday – Friday, 12PM – 5PM.
Phone sales close at 4:00 PM the day of the performance.
Online sales close two hours prior to each performance.
AT DOOR SALES
A limited number of tickets may be available at the venue at the time of the performance.
If you wish to purchase at the venue, please note that we are unable to make more than $20 in change (exact change is greatly appreciated), and that a $3 per ticket fee will be charged.
We do not offer rush tickets of any sort.
COLLECTING YOUR TICKETS
Once your order has been placed, you will receive an email confirmation with instructions on printing your tickets at home. If you do not pre-print your tickets, they will be held for you at Will-Call on the day of the show. Will-Call opens one hour before the curtain time. We regret that we are unable to mail individual show tickets to patrons.
LATE SEATING
Our lobby doors open one hour in advance of the performance time. We urge all patrons to make sure to arrive at the theatre on time, but we understand that the best-laid plans can go awry. If you arrive after the show has started, the House Manager will seat you when there is an appropriate break in the action.
EXCHANGES & REFUNDS
42nd Street Moon is a 501(c)3 non-profit corporation and cannot provide refunds. If you are unable to attend a scheduled performance consider exchanging your ticket.
Exchanges must be made at least one full business day in advance. We cannot guarantee availability for the exact day or seat you wish to exchange to, however all efforts will be made to provide you with a comparable seat. Exchanges for Saturday or Sunday performances must be made by 5pm the Friday before the show.
There is a $10 exchange fee in addition to any additional ticket cost. You may exchange for another performance of the same show. We waive this fee for subscribers who provide us at least one business day’s notice. This fee is also waived for VIP Tickets.
In the event you are unable to exchange your performance, we can credit your returned ticket(s) as a tax-deductible donation, as long as we are notified three hours prior to curtain. Subscribers can notify us up to 30 minutes before curtain.
Tax deductions are non-transferable: We will be able to credit only the original purchaser of the ticket.