BOX OFFICE INFORMATION

Home / BOX OFFICE INFORMATION

COVID-19 UPDATE

With 2020 behind us, we look forward to an exciting 2021 with theatrical moments both on and off the Gateway stage. Here are a few updates and announcements about what’s planned so far for Moon’s theatrical orbit this year:
  • Due to the current CDC guidelines regarding the COVID-19 pandemic, the rescheduled 2020-2021 season will not be opening in February 2021. Please be assured that we are committed to producing all previously announced shows from both our 2019-2020 and 2020-2021 seasons as soon as we can safely do so. 42nd Street Moon is a 501(c)3 non-profit corporation and cannot provide refunds. Should you wish to return your tickets as a tax-deductible donation, please call the Box Office at 415.255.8207 (Tues-Fri, 12pm – 5PM) or email tickets@42ndstmoon.org for assistance.
  • 42nd Street Moon is thrilled to invite you to our first ever virtual gala! This special event will be held on Sunday, February 28 with special performances featuring all your favorite artists from 42nd Street Moon’s past, present and future. VIP and Sponsorship opportunities available. For more information, please visit 42ndstmoon.org/annualgala. 
  • Due to popular demand, our Moonbeams virtual productions will be back this Spring! Thanks to the creativity and talent of our artists and creative teams and the support of our audiences, 42nd Street Moon’s first Moonbeams season was a success! This spring, we will be offering three new Moonbeams shows. Titles will be announced in February.
  • Finally, Spring and Summer musical theatre programs are on sale now with even more classes for tots, kids, teens and adults! After swiftly shifting from in person to virtual classes, MoonSchool continues to expand its musical theatre training options with new teachers, new classes and improved digital training resources. Spring semester starts February 16, so register today!
Please know that we will keep you up to date as the COVID-19 pandemic evolves. Thank you for your patience, understanding, and confidence in 42nd Street Moon as we work hard to create the best and safest productions for our audiences and artists. 
Stay healthy, stay safe, and we cannot wait to see you again!
BOX OFFICE HOURS

The Box Office is open Tuesday – Friday, 12PM – 5PM.
Phone sales close at 4:00 PM the day of the performance.
Online sales close two hours prior to each performance.

AT DOOR SALES

A limited number of tickets may be available at the venue at the time of the performance. 

If you wish to purchase at the venue, please note that we are unable to make more than $20 in change (exact change is greatly appreciated), and that a $3 per ticket fee will be charged.

We do not offer rush tickets of any sort.

COLLECTING YOUR TICKETS

Once your order has been placed, you will receive an email confirmation with instructions on printing your tickets at home. If you do not pre-print your tickets, they will be held for you at Will-Call on the day of the show. Will-Call opens one hour before the curtain time. We regret that we are unable to mail individual show tickets to patrons. 

LATE SEATING

Our lobby doors open one hour in advance of the performance time. We urge all patrons to make sure to arrive at the theatre on time, but we understand that the best-laid plans can go awry. If you arrive after the show has started, the House Manager will seat you when there is an appropriate break in the action. 

EXCHANGES & REFUNDS

42nd Street Moon is a 501(c)3 non-profit corporation and cannot provide refunds. If you are unable to attend a scheduled performance consider exchanging your ticket.

Exchanges must be made at least one full business day in advance. We cannot guarantee availability for the exact day or seat you wish to exchange to, however all efforts will be made to provide you with a comparable seat. Exchanges for Saturday or Sunday performances must be made by 5pm the Friday before the show.

There is a $10 exchange fee in addition to any additional ticket cost. You may exchange for another performance of the same show. We waive this fee for subscribers who provide us at least one business day’s notice. This fee is also waived for VIP Tickets.

In the event you are unable to exchange your performance, we can credit your returned ticket(s) as a tax-deductible donation, as long as we are notified three hours prior to curtain. Subscribers can notify us up to 30 minutes before curtain.

Tax deductions are non-transferable: We will be able to credit only the original purchaser of the ticket.