BOX OFFICE INFORMATION

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COVID-19 UPDATE

When can we return to the Gateway?

At this time, guidelines from federal, state, and local governments say that we will be able to return to the Gateway for live performances sometime during the summer. However, limits on seating capacity will likely not make it financially feasible to produce shows in the space. Additionally, some of the upcoming renovations to the Gateway Theatre (including improvements to the air circulation and filtration systems) will not be completed by that time.
With this in mind, 42nd Street Moon is working towards a Fall 2021 return to live onstage performances, with the first show being produced at an alternate venue within San Francisco, and returning to the Gateway Theatre in early 2022.
In the interim, we will be producing live events this summer at alternate venues in San Francisco and throughout the Bay Area, so stay tuned!
What safety protocols will be in place at the Gateway?
42nd Street Moon wants to provide the safest space possible for you to enjoy live theatre once again. In order to do this, we plan to follow all guidelines and precautions per federal, state, and local guidelines, including at this time (but not limited to):
  • Distancing protocols in auditorium and lobby areas
  • Directing audience flow throughout the lobby and auditorium
  • Restricting audience capacity per current guidelines
  • Regular testing of all staff, artists, and volunteers
  • Ensuring all staff, artists, and volunteers have been fully vaccinated
  • Mask-wearing by all building occupants except those performing onstage
  • Incorporating no-touch protocols throughout the theatre
  • Temperature checks of patrons upon arrival at theatre
  • Sanitizing of entire theatre before and between performances
  • Improvements to the theatre air circulation and filtration system
What happened with the previously announced on stage shows?
We are committed to producing all previously announced shows from both our 2019-2020 and 2020-2021 seasons. At this time we do not have new dates for these productions. Patrons who already have tickets to these rescheduled performances will be the contacted first when new dates are announced. 42nd Street Moon is a 501(c)3 non-profit corporation and cannot provide refunds. Should you wish to return your tickets as a tax-deductible donation, please call the Box Office at 415.255.8207 (Tues-Fri, 12pm – 5PM) or email tickets@42ndstmoon.org for assistance.
BOX OFFICE HOURS

The Box Office is open Tuesday – Friday, 12PM – 5PM.
Phone sales close at 4:00 PM the day of the performance.
Online sales close two hours prior to each performance.

EXCHANGES & REFUNDS

42nd Street Moon is a 501(c)3 non-profit corporation and cannot provide refunds. If you are unable to attend a scheduled performance consider exchanging your ticket.

Exchanges must be made at least one full business day in advance. We cannot guarantee availability for the exact day or seat you wish to exchange to, however all efforts will be made to provide you with a comparable seat. Exchanges for Saturday or Sunday performances must be made by 5pm the Friday before the show.

There is a $10 exchange fee in addition to any additional ticket cost. You may exchange for another performance of the same show. We waive this fee for subscribers who provide us at least one business day’s notice. This fee is also waived for VIP Tickets.

In the event you are unable to exchange your performance, we can credit your returned ticket(s) as a tax-deductible donation, as long as we are notified three hours prior to curtain. Subscribers can notify us up to 30 minutes before curtain.

Tax deductions are non-transferable: We will be able to credit only the original purchaser of the ticket.